Is your company’s business operations infrastructure truly sound?
Many business owners prioritize revenue generating activities over other things. Why? Because it takes money to run a business and that’s their measurement of the company’s success. However, if the company isn’t prepared for this success from an operational viewpoint, the company may become a victim of its success.
Do a search for consulting services and you’ll probably find a lot of listings for sales, marketing, opportunity identification, recruiting, etc. But you probably won’t find many listings for business operations coaching and consulting. The reasons are two-fold. First, activities associated with increased revenue and are a lot more fun to do. Second, many organizations don’t realize the importance of business operations so there isn’t a perceived need for consulting and training services for it.
Think of it like this. Revenue is the roof of a house; biz ops is the foundation and the walls that the roof sits on. Your company’s business operations functions provide the foundation so you can stay in business. They also provide the support so your business is prepared and can plan for the “what if”.
Do these sound familiar?
It doesn’t matter if your business is relatively new or has been around for a while, these are some examples of what you have or will experience.
- What if your company grows faster than you anticipated?
- What if you need to open an office?
- What if you want to hire employees?
- What if you want to use independent contractors?
- What if you want to do business in another state?
- What if you need outside capital or bank financing?
- What if you want to sell your business?
These are the common ones, but by no means the only ones.
Our mission is to help you plan and be prepared for what you know and don’t know. Our goal is to help you build a strong operational foundation so you will be a solid company.
Where Revenue Goals and Operational Capacity Align
Our expertise isn’t industry specific
Many consulting firms are experts in either the revenue generating side of the house OR the business operations side. While we know and have extensive experience on both sides of an organization, our focus is business operations.
Our CEO, Diana Dibble, has been consulting for small businesses since 1996. Throughout her decades of professional experience, she’s observed that companies who have longevity and success are those with strong operational foundation. She’s spent the majority of her entrepreneurial career working with organizations to create foundational structure, including processes and procedures, in both government contracting and commercial industries.
We know how businesses work
Our expertise comes from understanding how a business operates from both the external facing (strategic planning, business development, client services) and the internal facing (business operations). Our expertise includes, but is not limited to:
- finance and accounting
- determining where improvements can be implemented
- developing working capital and banking relationships
- human resources and employment law
- reviewing recruiting and onboarding processes
- creating/updating company benefits programs
- Implementing programs related to employee engagement
- developing relationship with legal counsel that specializes in employment law and is familiar with company’s industry
- Insurance
- developing relationships with brokers familiar with specific industries
- facility operations and facility security
- logistics and IT
- legal and contracts
- developing relationship with legal counsel familiar with company’s industry
- ensuring clients have the proper paperwork to conduct their business
- reviewing contracts by and for the client
- policies and procedures
- creating a standard operating procedures manual
- identifying areas that need shoring up
- outsourced resources
- identifying areas that can be outsources either temporarily or permanently based on company’s short- and long-term goals
360 degree view of your biz
While we have internal resources to meet our clients’ needs, we also partner with other individuals and firms as additional resources to complement our services. This allows us to provide a comprehensive offering to our clients.
Our partner firms include bankers, attorneys (business, employment, subject matter experts), accountants, sales process experts, financial and retirement planner, recruiters, and insurance brokers (business, health, life/AD&D, etc.). We stay up-to-date on industry developments and work to expand our network to ensure we have or know resources to support our client’s existing and future needs.
Our 360-Degree Business Operations Approach
We tailor our approach to your company needs
Our approach is to look at a company from a true 360-degree view. This includes interviewing business owners and executive leadership to understand the company’s mission, objectives, and goals, as well as how the organization currently operates day to day.
From there, we identify areas that need support and develop a proposal with a phased implementation plan designed to strengthen and support company operations.
This approach allows us to balance immediate operational needs with long-term sustainability. Rather than applying one-size-fits-all solutions, we design practical systems and processes that align with the organization’s goals, capacity, and stage of growth.
We also include a leadership coaching component to ensure company leaders gain the operational skills needed to move forward once the project is complete. When requested, we can provide a retainer-based proposal and continue supporting the organization as an outsourced operational partner on an ongoing basis.
Let’s talk about how we can help
We are business operations experts
If business operations activities aren’t your forte, you’re not alone. Because these functions are rarely the primary focus of a business, they are often the weakest link—and that can happen for a variety of reasons. Business owners and executive leadership teams may:
underestimate how critical these functions are to long-term success
lack the time to give them the attention they deserve
lack the expertise to know what needs to be done and how to prioritize efforts
Compounding this challenge is the reality that many industry and entrepreneurial programs do not offer meaningful training or outside support in business operations, particularly for small businesses.
And let’s be blunt. For most people, business operations activities are not exciting or fun. They’re tedious. They’re often boring. But they are also the functions that mitigate risk, ensure compliance, and protect the business from costly legal and operational issues down the road.
Why you should engage us
We help businesses lay the operational foundation needed to support growth, reduce risk, and create stability.
We’re really good at what we do—and we know how to meet organizations where they are. While we may not make business operations “fun” for everyone, we do make them manageable, practical, and aligned with how your business actually operates.
Next steps
Let’s talk about your pain points and how we can help. Maybe it’s one of the “what ifs” you’ve been avoiding. Maybe it’s been sitting on your to-do list without enough time or capacity to address it. Or maybe it was sparked by a conversation with our CEO or something you read on our website.
Send us a note through our contact page, and let’s talk next steps.
Let’s Talk Strategy
Reach out so we can start a conversation about:
- Our coaching, consulting and business operations services and how we can help
- Taking your company to the next level and giving it a strong business operations foundation to handle this growth
- The “oh $@#%*” issue that is stressing you and your team out
- Planning for the “What If”®
- Diana Dibble speak at your upcoming event
- Partnering with our firm
- Something else